Transcript
real estate. Uh I guess any business is the same as come back to hospitality or restaurant. Customer service, dealing with solving problems. Um that a lot of it has to do with dealing with people. How they make them feel. I wanted them to feel like they were the only person in the room. In doing that, they feel like they want to come back. They feel at home. If they feel like that, then you've done your job. I feel that I'm constantly creating that in my environment. Even after 10 years of
working in hospitality, it is something that is the fundamental of every business that we grow. When you know the process, it is easy. If I was to start everything over again, I would start with a hole-in-the-wall cafe with two chairs and look after two customers at once. When you're dealing with customers, you just got to make them feel as if they're the only two um people in that cafe. When someone is buying a house, how do I take care of them? Doing what I would expect someone
else to do in that scenario, which is, you know, answer answer the questions. Provide a a guideline. Provide a a runway. Lay out the path. Tell them how how it's going to happen.